Terms and Conditions
Effective Date: May 22, 2013
Your Privacy is Important to Us!
For your peace of mind, we do not sell or rent our customer list to another entity. However, Eureka or one of our affiliate companies may use personal information collected for internal marketing purposes such as market research. It may also be used to contact you about the latest product information or special promotions.
It is the policy of Eureka to honor the privacy of any information which you provide while ordering on-line. Personal information that you submit to this site will be used only for the purposes of filling your order, unless you specifically opt to receive further mailings. Without this permission, your address information will be used only for shipping, and your e-mail address or telephone number, if provided, will be used only if we need to communicate with you regarding your order. In no case will your information be sold or disclosed to any third parties (except in the case of a legitimate court order).
Information about visitors is automatically gathered each time you visit the Eureka website. This data is used in aggregate and non-personally identifiable form to analyze patterns of activity and sales trends.
If you have provided personal information, but do not wish to receive further information from Eureka, you can simply respond to our e-mail and tell us that you do not want to receive future communications.
If you receive solicitations for products or services of no interest to you, promptly notify the solicitor that you do not want to receive any further unwanted solicitations. Remove your name from many national mailing and telephone solicitation lists by contacting the Direct Marketing Association (DMA) and asking them to add your name to their "Do Not Solicit" files, or by writing to Direct Marketing Association, Mail Preference Service, P. O. Box 9008, Farmington, NY 11735-9008.
Eureka uses "cookie" technology to obtain non-personal information from online visitors. A "cookie" is a small text file that is sent to your web browser from a web server and stored on your computer's hard drive. Eureka uses "cookies" as a means of compiling information detailing the usage of our site. These findings help us understand our customer's needs so that we may improve your browsing/shopping experience at Eureka.
Even though most Web browsers accept "cookies," most browsers also give you the option to reject "cookies." Please note that if you set your browser to reject "cookies" you will still be able to visit Eureka's website but your shopping and browsing experience may be somewhat affected.
Eureka uses Global Collect to provide the highest level of security for payments processed through this store. Global Collect ensures your security by encrypting the connection when transmitting banking information on the network, and by safeguarding your financial data throughout the ordering and payment process.
Please note that if the security department suspects fraud, we have the right to cancel the transaction for security reasons. In most cases, you will be notified of authorization or fraud issues, if they occur, before you complete the checkout process.
Orders from the Eureka online store may be paid using credit card, debit card, check card, or PayPal. When you provide us with your card information, we will obtain a pre-approval from the card company to confirm the validity of your account. This pre-approval may result in a corresponding block on your available credit while pre-approval remains in place. This block can range from a small token amount such as a dollar, up to the full value of your order. We will not bill your credit card or process a transaction under other payment types until your order ships.
Free Standard Shipping on orders over $40 (standard ground delivery only).
We will ship your order the day it is received if you select an express shipping option. This Same-day shipping is available for orders received before 3PM Eastern Time (Noon Pacific).
Ground deliveries will ship same day or next business day in some cases. Standard ground delivery orders will be received at your home within seven to ten days.
$7.99 per order for standard ground delivery
Free ground delivery on orders over $40.
$12.50 2-Day Air - Continental US Only
$25 2-day air outside Continental US
$17.50 Next Day Air - Continental US Only
Cancellations and Returns Policy
If you wish to return your purchase or to report a discrepancy please contact our customer service department at: 877-743-2624. All returns must have prior return authorization and be received within 45 days from ship date.
We allow you 45 days to return a product that you are not satisfied with, whether it is defective or not. Your right of retraction starts from the moment your order is delivered. You can return the product within this time period, at your own expense, accompanied by your invoice, as well as a return authorization number.
Returns without a return authorization number will not be accepted. To obtain authorization please call: 877-743-2624. Please allow 4-8 weeks for processing. If you have not received credit for returned goods after the 8-week period please contact customer service.
We suggest that you send us the product by registered post and that you purchase insurance with the carrier for the value of the merchandise. This is necessary should your goods be lost or damaged in shipment. Cost of return shipping remains the customer’s responsibility except in case of a defective product.
Your present right to return only applies to products that are returned in their original, complete working condition (including original packaging, accessories, documentation etc.).
We have chosen our e-commerce partners carefully in an effort to make your credit card transactions safe. All transfers of credit card information via this site use Secure Socket Layers (SSL) encryption.
CHILDREN'S ONLINE PRIVACY PROTECTION ACT COMPLIANCE: THIS SITE IS NOT INTENDED FOR PERSONS UNDER 13 YEARS OF AGE. BY ENTERING THIS SITE, USERS REPRESENT THEY ARE 13 YEARS OF AGE OR OLDER.
This statement is subject to revision without notice. Eureka may contain links to other websites and is not responsible for the content or privacy practices of other websites.