Have A Question Or Problem With Your Eureka Vacuum?
You've come to the right place. The Eureka Customer Service team is here to help you keep your Eureka vacuum running at peak performance. Our team can also advise you on which accessories and supplies are best for your Eureka vacuum.
• What are the warranty periods for Eureka products?
All Eureka products carry at minimum a one-year limited warranty. Some items may carry a longer term limited warranty. The limited warranty information can be found in your Owner’s Manual or by contacting our customer service team at 1-800-282-2886.
• Why does my vacuum filter have an odd smell?
Most new filters have a smell comparable to a "new car smell" and should dissipate after one or two cycles. If you notice an odor that lingers after the first or second use, wash your filter and let dry completely before placing back into the unit.
• What is a Sealed HEPA Filtration System?
Sealed HEPA Filtration is a totally sealed vacuum filtration system. A Sealed HEPA Filtration System filters everything, including the motor exhaust, so only clean air comes out of your vacuum. Every vacuum with this feature is individually sealed for Sealed HEPA performance and filters household dust, pollen, bacteria and other allergens as small as 0.3 microns (a human hair is 50-70 microns thick).
• Do you have goals to reduce waste and water usage within your production facilities in North America?
We have set targets for waste reduction and water use reduction. The total amount of waste measured from January through July 2009 and projected for the full year is 550 tons of solid materials that will be recycled and 3,632 pounds of material that will not be recycled. Our goal is to reduce this by 2% every year. The amount of water used in 2008 at our North American production facility was 0.508 cubic feet per vacuum produced. Our goal is to reduce this by 8% per year through 2012. For more information on our environmental commitment, please click here.
• Where can I get answers to other questions?
For maintenance tips, review the tips below. If you cannot find the answer to your questions, Contact Us to e-mail us. You can also call us toll-free at 1.800.896.9756. Our Service Representatives can help you Monday through Friday, 8 a.m. to 7:30 p.m. Central Standard Time and Saturday and Sunday, 10 a.m. to 6:30 p.m. Central Standard Time.
• Why do I need to change the belts on my vacuum?
Belts are made of rubber and will stretch and wear out. The belt runs the brush roll thousands of revolutions per minute, so the tighter or newer the belt, the better the vacuum performs. You’ll need your model number to order the right belt. Click here for more information on finding your vacuum’s model number.
• How often should I change by vacuum’s bag or empty my dust cup?
Generally, you should change your vacuum bag once a month and empty your dust cup when it is two-thirds full. We recommend more frequent bag changes if your home is large, if you have children and/or pets or if there is heavy foot traffic in your home. You should also change the bag more than once a month if you're cleaning fine dust and debris, since both reduce the filtration through the bag. Change the bag immediately if the dirt is above the line printed on the bag. A bag change indicator is activated on some Eureka models when the bag is full.
• When should I replace the belt?
Check the agitator belt periodically for signs of wear. Typically, it should be replaced every six months. Refer to your Owner’s Guide for detailed replacement instructions.
• When does the filter need to be replaced?
It varies, depending on your model's filtration type. Micron Filtration is not a separate filter, but is part of the bag itself. So, if you change bags monthly and use the Eureka genuine bags, your filtration should remain powerful. True HEPA filters should be replaced every six months to maintain peak filtration. The small fabric filters that cover the back of the bagless cassette and the entrance into the casing beneath the cassette can be rinsed out, dried thoroughly and put back into place. They should be replaced after a year. Washable HEPA filters should be cleaned out approximately every eight weeks. Always make sure that washable filters are completely dry before you put them back in the vacuum.
To sign up for Dirt Alert, a convenient service that provides friendly reminders informing you when to replace your vacuum's filter, click here.
• The dirt is not going into the bag or dust cup. How do I fix this?
If your vacuum has a detachable hose, make sure it’s firmly connected. Make sure the hose is emptying the dirt into the bag or the dust cup. On bagged models, the hose needs to protrude into the bag. If these connections look right, then check the hose for a clog or obstruction. If this does not solve the concern, please contact Customer Service at 1-800-282-2886 so that we can help you diagnose your vacuum.
• Why is there a burning smell?
Check to see if the belt is broken, or if the cord or something else is caught under the vacuum. If this does not solve the concern, please contact Customer Service at 1-800-282-2886 so that we can help you diagnose your vacuum.
Direct Care Maintenance Packs
• How long do the Maintenance Packs last?
You will receive enough genuine Eureka supplies in two six-month shipments to keep your product running for one year. To continue the service, simply renew your subscription online or call a Customer Service Representative at 1-800-282-2886.
• What shipping costs will I pay?
Like all Eureka online orders, our Direct Care Maintenance Pack supplies are subject to a shipping and handling fee. However, Direct Care subscribers save 50% on the standard shipping cost by paying a one-time shipping and handling fee of only $5.99, or free for order over $25, for both product shipments. Sales tax will also be applied to your order. Visit the Eureka Store for more details.
• How do the Maintenance Packs work?
To find out if a Maintenance Pack is available for your model, click here. If a plan is available, you can order online or call 1-800-282-2886. Your first shipment, which should arrive at your home in approximately seven to ten business days, contains all the genuine Eureka bags, belts and filters you cleaner needs for six months, based on average usage. Our second shipment will arrive six months later, containing everything you need to keep your Eureka vacuum running at peak performance for another six months.
• Why should I subscribe?
The Direct Care Maintenance Pack program saves you time and money and ensures the long life and cleaning efficiency of your vacuum. Subscribers save 20% on the retail price and 50% on delivery. Plus, a more efficient vacuum cleaner helps keep your home cleaner.
• What is the Direct Care Maintenance Pack Program?
The Direct Care Maintenance Pack Program is the most convenient way to have genuine Eureka bags, belts and filters delivered directly to your door. All the supplies you need to keep your Eureka product running for a year will be shipped in two six-month increments, based on average consumer cleaning usage.
• How do I order a Direct Care Maintenance Pack?
There are two was to order.
- You can identify our vacuum’s plan and place an order at our online store.
- Or, you can call a Customer Service Representative at 1-800-282-2886 to order by phone. Our Service Representatives are available 8 a.m. to 7:30 p.m, Central Standard Time, Monday through Friday, and 10 a.m. to 6:30 p.m. Central Standard Time, Saturday and Sunday.
• How can I minimize dirt in my home?
Using inexpensive entryway rugs or porch mats is one way to minimize the amount of dirt, mud or snow tracked into the home, especially around the holidays.