In order to protect our customers, Eureka Intelligent Technology Co., Ltd. (The following will be referred to as Eureka) will provide at least 3 years of security update support for our company products from the date of release. If you believe you have discovered a security or privacy vulnerability that affects in the equipment, software, or web servers of Eureka, please report it to us. We welcome anyone to report issues, including security researchers, developers, and customers. Eureka will quickly and cautiously address security vulnerabilities in our products or services. We will take necessary measures to reduce customer risks, provide timely information, and provide vulnerability fixes and mitigation measures needed to address security threats in the equipment, software, or web servers of Eureka.

*For certain models, we may support security updates for an extended period depending on the situation. If a very serious security vulnerability is discovered, we may still be able to provide you with the necessary security fixes, even if your device has reached the end of its security life. 

  • Vulnerability Reporting

    The vulnerability reporter can submit potential security vulnerabilities to Eureka through the emergency response email.

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  • Vulnerability Handling Process

    Eureka handles reported potential vulnerabilities according to its vulnerability handling process.

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  • Security Bulletins

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